Returns & exchanges

At ZANOR, every garment is crafted with attention to quality and detail. If your order isn't quite right, we're committed to making the process simple and fair.

Return & Exchange Period

Returns and exchanges are accepted within 14 days of the delivery date.

To be eligible, your request must be submitted within this period.

Return Eligibility

Returned items must:

Be unworn, unwashed, and unused.
Be in their original condition.
Include all original tags and packaging.
Show no signs of wear, damage, stains, odors, or alterations.

Items that do not meet these requirements may be refused and returned to the customer.

Free Returns Within Canada

We proudly offer free returns and exchanges within Canada.

Once your request has been approved, a prepaid return shipping label will be provided for eligible Canadian orders.

International Returns

For orders shipped outside Canada:

Customers are responsible for all return shipping costs.
Original shipping charges, customs duties, and taxes are non-refundable.
We recommend using a tracked shipping service, as ZANOR cannot be responsible for lost or delayed return shipments.

Exchanges

Need a different size?

We're happy to exchange eligible items, subject to product availability.

If your preferred size or item is unavailable, you may choose:

A different item of equal value (or pay the difference for a higher-priced item).

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

Your Order Number
Clear photographs of the product
Photographs of the packaging

Once verified, ZANOR will replace the item at no additional cost, including shipping.

Non-Returnable Items

The following items cannot be returned or exchanged:

Final Sale items
Clearance items
Gift Cards
Customized or personalized products

Refunds

After your returned item has been received and inspected, your refund will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Shipping charges are non-refundable unless the return is the result of our error.

How to Start a Return

To request a return or exchange, please follow these steps:

Contact our Customer Support team via Email.
Include your Order Number, the reason for your return or exchange, and, if applicable, clear photos of the item.
Our team will review your request and respond within 1–2 business days.
If your request is approved, we'll provide return instructions. Canadian customers will receive a prepaid return label where applicable.
Ship the item using the provided instructions.
Once your return has been received and inspected, we'll process your refund or exchange.